Billing
Manage payment methods, view invoices, and understand billing events in Recomly.
Recomly billing is self-serve. You can subscribe, change your plan, and update your payment method at any time from the Billing page inside the app. All payments are processed securely by Stripe.
Payment methods
Only admins can manage payment methods. To update your card:
- Go to Billing.
- Click Update card on the Payment Method card.
- Enter your new card details and click Save card.
The new card replaces the previous one immediately and is used for all future charges.
Invoices
After every successful payment, Recomly sends a receipt email from hello@recomly.com to all admins in your organization. The email includes your plan name, amount charged, billing period, and a link to the hosted invoice PDF.
Your last 12 invoices are also listed directly on the Billing page inside the app, each with the date, amount, and a PDF link.
Payment failures
If a payment fails, Recomly sends an immediate email to all admins in your organization from hello@recomly.com explaining what happened, the amount due, and the next scheduled retry date. Your organization also enters past due status in the app:
- A red banner appears at the top of all pages for admins.
- Recomly continues to function during the grace period.
- Stripe automatically retries the charge on the schedule shown in the failure email.
- To resolve immediately: go to Billing, click Update card, add a valid payment method. Stripe will attempt the charge again after the card is saved.
If retries are exhausted without a successful payment, the subscription is canceled and access is suspended.
Cancellation
You can cancel your subscription at any time from the Billing page.
- Go to Billing in the left navigation.
- Click Cancel subscription at the bottom of the Current Plan card.
- Review the confirmation — your access continues until the end of the current billing period.
- Click Yes, cancel to confirm.
Cancellation is scheduled for the end of the current period, not immediate. Your plan and all features stay fully active until that date. No further charges are made and no refund is issued for the remaining days.
Once cancellation is scheduled, an amber banner appears on the Billing page showing the exact date your access ends.
Changed your mind?
You can undo a scheduled cancellation any time before the period ends by clicking Undo cancellation on the amber banner (or on the plan card). Your subscription resumes as normal and will renew on the original schedule.
Security
Card details are never stored on Recomly servers. All payment information is handled directly by Stripe and is subject to Stripe's privacy policy and PCI DSS compliance program.